As cyber threats proceed to escalate and information breaches make headlines, companies can not afford to take dangers with delicate paperwork, particularly e-signatures.
In the case of e-signature instruments, a reputation that always involves thoughts is Docusign. As highlighted in G2’s Winter 2025 Grid Report, it ranks #1 within the e-signature software program class, underscoring its dominance and reliability out there.
Nevertheless, as companies and people more and more depend on it to signal crucial paperwork, a urgent query arises: Is Docusign secure?
On this article, we’ll discover DocuSign’s options, safety protocols, and compliance requirements. Our evaluation incorporates insights and suggestions from G2 reviewers that can assist you decide whether or not it’s the suitable selection for your enterprise.
What G2 customers like about Docusign
From seamless e-signature performance to easy integrations, here is all the pieces that makes DocuSign a favourite amongst G2 customers:
- Cell signatures for on-the-go effectivity: G2 reviewers spotlight DocuSign’s cell app as a handy software for signing, sending, and managing paperwork on the go, providing flexibility for customers who must deal with duties from their units.
88%
of G2 customers suggest Docusign for a seamless cell signing expertise.
Supply: G2 Person Evaluations
- Bulk digital signatures for streamlined doc distribution: DocuSign’s bulk ship function permits sending the identical doc to tons of and even hundreds of recipients directly. This function is right for effectively distributing mass agreements like HR insurance policies, consent kinds, and different standardized paperwork.
– Docusign Video Evaluate, Alexandra R.
- Good reminders and expiration settings: DocuSign’s automated reminders and expiration settings assist customers arrange well timed reminders. This prompts recipients to overview and signal paperwork and ensures no agreements are missed or delayed.
89%
of G2 customers suggest DocuSign to remain on prime of pending signatures.
Supply: G2 Person Evaluations
- Internationalization for world companies: DocuSign’s internationalization options are tailor-made to help companies with a world attain. By multi-language help for paperwork, person interfaces, and e mail communications, the platform delivers a easy expertise for customers irrespective of the place they’re on the planet.
- Customized branding for a constant model expertise: DocuSign presents customization choices that permit companies to personalize their signature workflows. Firms can add logos, regulate fonts, incorporate model colours, and embrace different design parts to take care of an expert and cohesive model identification.
What G2 customers are saying:
“The perfect factor about DocuSign is how fast and straightforward it’s to ship a number of paperwork for signatures directly. Including signature and date fields to paperwork immediately has saved us plenty of time. We additionally get signed paperwork again quicker and lower your expenses on postage. Each time I’ve had a problem, DocuSign’s help crew has all the time been there to assist. Once we first began utilizing DocuSign, the coaching program helped us rise up to hurry rapidly. Now, it’s straightforward to point out new crew members the right way to use it and get them began. I exploit DocuSign a number of occasions per week, and it’s a key a part of how my firm works.”
– Docusign Evaluate, Nancy S.
What G2 customers dislike about Docusign
Albeit praised for its performance and ease of use, some G2 customers have identified areas the place DocuSign might enhance:
- Signature alignment points: Some customers have encountered challenges when adjusting signature fields in paperwork. These misalignments can result in formatting issues, which may have an effect on the doc’s skilled look.
- Restricted customization: Whereas DocuSign permits for some stage of customization, resembling including logos and adjusting fundamental template parts, many customers really feel that these choices are restricted in comparison with rivals.
- Integration challenges: Though DocuSign integrates with a variety of third-party software program, the mixing course of might be difficult. Organising these connections typically requires technical experience.
- Customer support: Some prospects have voiced frustration with DocuSign’s customer support, significantly when dealing with refund requests or resolving points after a purchase order. Lengthy response occasions and a scarcity of proactive help when coping with complicated queries result in dissatisfaction.
- Pricing issues: Few customers think about DocuSign’s subscription mannequin pricing steep, significantly for smaller companies or particular person customers who don’t want frequent entry to DocuSign e-signature companies.
“DocuSign’s pricing might be increased than anticipated because of hidden charges for superior safety features and integrations, which may rapidly add up. Moreover, its restricted customization choices could also be a downside for companies with particular branding or workflow wants. The platform’s integrations, whereas in depth, can even create workflow bottlenecks for organizations that rely closely on particular software program, hindering operational effectivity.”
–Docusign Evaluate, S L.
What DocuSign options do G2 customers use?
Whereas DocuSign dominates the e-signature panorama, it’s not the one possibility accessible.
Docusign’s prime safety features
Safety is paramount in relation to e-signature options. DocuSign presents a variety of safety features to guard delicate paperwork and guarantee compliance with laws. However what do actual G2 customers take into consideration its safety capabilities?
Compliance with world laws
DocuSign adheres to quite a few world laws and business requirements to make sure its digital signature options are legally acknowledged and safe.
The platform complies with the Digital Signatures in International and Nationwide Commerce (ESIGN) Act within the U.S. and Digital Identification, Authentication, and Belief Providers (eIDAS) Rules within the European Union, validating the legality of digital signatures for contracts and different paperwork.
DocuSign additionally meets key business certifications such because the system and group controls (SOC)-SOC 2 Kind 2 and SOC 3 to make sure the best safety requirements and privateness safety.
These certifications are particularly crucial for organizations in extremely regulated sectors, together with healthcare, finance, and authorities, the place compliance and information safety are paramount.
What G2 customers are saying:
“DocuSign has been useful for our firm, particularly once we want signatures from individuals who aren’t accessible regionally. It permits us to get paperwork signed rapidly and ensures we keep Well being Insurance coverage Portability and Accountability Act (HIPAA) compliant, making the method extra environment friendly.”
– Docusign Evaluate, Pauline B.
Signature historical past and audit options
DocuSign offers audit trails and signature historical past options, guaranteeing a clear and verifiable file of each motion taken in the course of the signing course of.
Every doc signed via DocuSign comes with a Certificates of Completion that’s court-admissible and accommodates the audit path of e mail addresses, timestamps, and IP addresses of signees.
This audit path is tamper-evident, that means any modifications to the doc after signing shall be seen. These options are necessary for guaranteeing accountability and authorized defensibility in case a doc’s authenticity is ever questioned in court docket or throughout an audit.
What G2 customers are saying:
“Quick, error-free, paper-saving, and safe—DocuSign makes managing paperwork easy. Signed paperwork are legally accepted as official proof in court docket, eliminating the necessity to retain bodily copies for years. With DocuSign’s simply accessible historical past, any doc might be present in only a minute.”
–Docusign Evaluate, Zeal T
Safe doc administration
Efficient and safe doc administration is essential for companies to optimize operations, guarantee compliance, and scale back dangers. DocuSign excels on this space by providing a complete platform that simplifies the creation, signing, and storage of necessary paperwork and contracts.
DocuSign emphasizes layers of bodily and logical safety measures, together with encryption, intrusion detection techniques, and entry controls all through the doc lifecycle.
What G2 customers are saying:
“Probably the most beneficial function of DocuSign is its flexibility and effectivity in seamlessly integrating with our current enterprise processes, streamlining doc signing procedures. It has considerably improved our organizational workflow by lowering the time it takes to finish and signal contracts and agreements. Moreover, as soon as individuals develop into aware of DocuSign, they rapidly acknowledge its safety, giving us confidence that it could actually deal with the delicate paperwork crucial to our subject whereas guaranteeing the belief and compliance required.”
– Docusign Evaluate, Pomela T.
Is Docusign legit?
DocuSign is a authentic and extensively trusted platform for digital signatures and doc administration. Nevertheless, cybercriminals typically mimic DocuSign’s branding in phishing scams. To remain safe, it is a good observe to confirm paperwork earlier than signing, use sturdy passwords, allow two-factor authentication, and keep away from sharing delicate info via unsecured channels.
What G2 customers are saying:
“The one draw back I can consider is that DocuSign is so well-known that its e mail design is usually cloned for malicious functions. Frequent DocuSign customers may simply be tricked into clicking one thing they shouldn’t just because they’re so accustomed to the acquainted yellow and blue emails. Whereas it could be tough for DocuSign to totally tackle this, maybe there’s a means to enhance safety on this space.”
– Docusign Evaluate, Verified Person in Regulation Observe.
Is Docusign free?
DocuSign presents a 30-day free trial with no bank card required, permitting you to discover its options and see if it suits your enterprise wants. Past the trial, it presents varied pricing plans adjusted to enterprise necessities.
Let’s discover the totally different pricing choices and spotlight every plan’s options to pick out the one which most closely fits you.
Private plan
Superb for people and sole proprietors with fundamental digital signature wants.
- Value: $10/month and $120 billed yearly
- Options: 5 agreements for signature every month, reusable templates, and integration with 900+ apps.
Commonplace plan
Designed for small to medium groups needing to ship, signal, and collaborate.
- Value: $25/month per person and $300 billed yearly
- Options: All options of the ‘private plan,’ crew sharing of templates, real-time collaborative commenting, and customized branding.
Enterprise professional plan
Custom-made for automating and optimizing agreements with superior options.
- Value: $40/month per person and $480 billed yearly
- Options: All options of the ‘normal plan,’ attachment requests, conditional logic, mobile-friendly kinds, a number of recipient dealing with, and cost assortment in the course of the signing.
Word: For companies requiring customizable e-signature or identification verification options, DocuSign presents tailor-made plans that embrace stay technical help, enhanced buyer information administration, Single Signal-On (SSO) integration, fraud safety, and SMS/WhatsApp notifications. For pricing particulars, please attain out to the gross sales crew.
Supply: Docusign
What G2 customers are saying:
“DocuSign, a frontrunner within the e-signature area, is undoubtedly dependable and feature-rich however comes with a premium price ticket which will really feel steep, particularly for smaller companies. Some customers discover the associated fee disproportionate to the options included in the usual plans. Notably, important safety features like SSO are provided as add-ons reasonably than a part of the bottom package deal, which might be disappointing in at present’s security-conscious panorama.”
– Docusign Evaluate, Brad W.
FAQ: Is DocuSign Secure?
Q: How does Docusign work?
Customers merely add paperwork, designate signature fields, and ship them through e mail. DocuSign additionally integrates with in style instruments like Salesforce, Google Drive, and Dropbox, which makes it straightforward to optimize workflows and improve productiveness.
Q. Is Docusign legally binding?
Sure, DocuSign’s e-signatures are legally binding and adjust to laws just like the ESIGN Act within the U.S. and eIDAS within the EU. These legal guidelines verify the authorized validity of digital signatures for contracts and different paperwork.
Q. Is DocuSign safe for signing delicate paperwork?
Phishing assaults and malware current severe threats to the safety of DocuSign paperwork. The platform employs Superior Encryption Commonplace (AES)-256-bit encryption to safeguard paperwork each throughout transmission and in storage.
Q. Is Docusign secure for SSN?
DocuSign is safe for dealing with Social Safety Numbers (SSNs). It makes use of encryption and multi-factor authentication to guard delicate information and complies with HIPAA, SOC 1, and SOC 2 laws, guaranteeing safety throughout doc transmission and storage.
Q. How does DocuSign make sure the authenticity of signed paperwork?
DocuSign employs cryptographic methods and generates detailed audit trails for each doc. These embrace details about signers, timestamps, and IP addresses, guaranteeing the authenticity and validity of signed paperwork.
To signal or to not signal?
In the case of security, DocuSign earns excessive reward from reviewers who belief its safety features, together with encryption, 2FA, and tamper-proof audit trails. These instruments not solely shield delicate paperwork but additionally simplify the signing course of, saving time and guaranteeing compliance with world laws.
That stated, it’s all the time sensible to remain vigilant. Consider your particular safety wants, analysis business certifications, and think about your use case earlier than totally committing. By doing so, you’ll be able to profit from DocuSign’s capabilities and benefit from the comfort, effectivity, and peace of thoughts it presents for managing your doc workflows securely.
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